Frequently Asked Questions
See below for a list of our most frequently asked questions which could help you determine which service you require or why PLT GROUP can help you.
PLT GROUP - Most frequently asked questions
At PLT GROUP, we understand that having clear and immediate answers to your questions is crucial for a smooth and satisfying experience.
Our comprehensive Frequently Asked Questions (FAQs) section is designed to assist you by providing quick and reliable information about our facilities, roofing, drainage, and mechanical services. Whether you need details on our service offerings, pricing, or processes, our FAQs are here to help.
This resource not only saves you time by addressing common concerns upfront but also empowers you to make informed decisions. By clarifying procedures and offering troubleshooting tips, our FAQs ensure you have the support you need at your fingertips, enhancing your overall experience with us.
Most frequently asked questions about Facilities
We provide a comprehensive range of facilities services, including building maintenance, gas services, HVAC maintenance, electrical and plumbing services. Our goal is to ensure your facilities are well-maintained and operate efficiently.
Requesting a service is easy. You can contact us via phone, email, or through our website’s contact form. Provide details about your facility and the services you need, and our team will arrange a consultation and service appointment at your convenience.
The frequency of maintenance depends on the type of services and the specific needs of your facility. Generally, we recommend regular maintenance visits quarterly or bi-annually. Critical systems like HVAC and plumbing might require more frequent inspections and servicing.
Yes, all our technicians are certified, trained, and insured. We ensure that our team is highly qualified to perform a wide range of facilities services safely and efficiently, adhering to industry standards and regulations.
We prioritise safety and compliance by adhering to all relevant industry standards, regulations, and best practices. Our technicians undergo regular training, and we conduct thorough inspections and audits to ensure all services meet the highest safety and compliance standards.
Absolutely. We offer emergency repair services to address urgent issues that may arise in your facility. Our team is available 24/7 to provide prompt and effective solutions to minimize downtime and prevent further damage.
Yes, we are committed to sustainability and use environmentally friendly products and practices whenever possible. Our green cleaning solutions and energy-efficient maintenance practices help reduce your facility’s environmental impact.
To get a quote, simply contact us via phone, email, or our website’s contact form. Provide details about your facility and the services you need, and we will offer a customized quote based on your specific requirements.
Most frequently asked questions about Roofing
We provide a wide range of roofing services including installation, repair, replacement, and maintenance for commercial and domestic properties. Our expertise covers various roofing materials such as asphalt shingles, metal, tile, and flat roofs.
Signs that your roof may need repair or replacement include missing or damaged shingles, leaks, water stains on ceilings, mold growth, and sagging. If your roof is more than 20 years old, it might be time for an inspection to determine its condition.
The duration of a roof replacement depends on the size and complexity of the job, as well as weather conditions. Typically, a standard residential roof replacement can take anywhere from 1 to 3 days.
Regular maintenance is key to extending the lifespan of your roof. This includes keeping gutters clean, removing debris, inspecting for damage after storms, and scheduling professional inspections and maintenance at least once a year.
We offer a variety of roofing materials including asphalt shingles, metal, tile, and flat roofing systems. The best material for your roof depends on factors such as your budget, aesthetic preferences, and the climate in your area. Our experts can help you choose the most suitable option.
Yes, we offer eco-friendly roofing options and practices. This includes materials that are energy-efficient, recyclable, and designed to reduce your environmental footprint. We also ensure proper disposal and recycling of old roofing materials.
Scheduling a roofing service with us is easy. Simply contact us via phone, email, or through our website’s contact form. Our friendly staff will arrange a convenient time for a consultation and service appointment.
Most frequently asked questions about Drainage
We offer a comprehensive range of drainage services including drain cleaning, inspection, repair, and installation. Our services cover both residential and commercial properties, ensuring effective water management and preventing issues like flooding and water damage.
Blocked drains can be incredibly stressful and costly if not addressed promptly. Detecting the early signs of a blockage can help prevent further damage to your pipes, drains, and surroundings. Here are some common indicators of a blocked drain to watch for:
1. Smelly Drains: Unpleasant odours are often a sign of a blockage caused by decomposing food debris. These smells become more noticeable when the taps are turned on.
2. Slow Drainage: If water drains slowly, it’s likely due to a blockage. The water must navigate around or through the obstruction, causing delays in drainage.
3. Raised Water Levels: A blocked toilet is easily identified by water levels rising higher than normal after flushing. Extremely high water levels can indicate a serious blockage that needs immediate attention.
4. Strange Sounds: Gurgling sounds from your drains suggest trapped air escaping through the blockage when water is run. This is a clear sign of a potential problem.
If you encounter any of these issues, it’s essential to call a professional to safely and effectively unblock your drain. Contact PLT GROUP today to handle your blocked drains, so you can get back to your daily routine without the added stress.
Many drainage issues are hidden from view, making it challenging for engineers to identify problems if they are not immediately apparent. A CCTV survey enables our drainage experts to examine your underground drain pipes closely.
If you’re dealing with recurring blockages or need to inspect your drains for other reasons, a CCTV survey is the ideal solution. This technology accurately diagnoses underlying issues, essential for cost-effective maintenance. At PLT GROUP Kent, we lead the industry in CCTV surveys, pre-planned maintenance, and drain repair, utilising innovative technologies.
Our system allows us to deliver transparent reports directly to you. We are able to capture and view live data, to figure out what the problem could be. Thus offering a fast and effective solution.
This streamlined process allows us to complete inspection reports more quickly than ever, offering you detailed evaluations and effective solutions promptly.
We use various methods for drain cleaning, including high pressure water jetting, picote cleaning and drain root removal services. Our techniques are designed to effectively remove blockages and build-up from your drainage system without causing damage to your pipes.
Preventative measures include avoiding pouring grease or oil down the drain, using drain guards to catch debris, regularly cleaning your drains with mild cleaners, and scheduling regular professional inspections and maintenance.
Yes, we use environmentally friendly methods and products whenever possible. Our hydro jetting technique, for instance, uses high-pressure water to clear drains without the need for harsh chemicals.
Nobody likes dealing with waste emerging from sinks, whether at home or in a commercial setting—it’s an unpleasant sight. Blocked sinks are commonly caused by Fats, Oils, and Grease (FOG). Nearly half a million tonnes of FOG enter the UK sewer system annually, leading to blocked drains. The grease adheres to the pipe walls, gradually building up and causing blockages. Additionally, FOG can damage wastewater equipment, leading to costly repairs, and if it reaches natural watercourses, it can harm the environment.
Residential Tip: Use a fat trap (a lined, disposable container) to collect waste grease and fats, or keep a kitchen caddy for food waste. This practice is beneficial for both your drains and the environment.
Commercial Tip: Install or maintain an efficient grease trap in your kitchen. Grease traps are designed to intercept FOG and solids before they enter the wastewater system.
At PLT GROUP in Kent, we offer pre-planned maintenance services to empty grease traps, helping prevent blocked drains and protecting your pipes. Contact us to schedule a maintenance plan and keep your drainage system in optimal condition.
Absolutely. We provide 24/7 emergency drainage services to address urgent issues like severe blockages, backups, and flooding. Our team is always ready to respond quickly to minimize damage and restore your drainage system to proper function.
The cost of our drainage services varies depending on the specific service required, the extent of the issue, and the size of your drainage system. We offer free estimates to provide you with an accurate quote tailored to your needs.
Most frequently asked questions about Mechanical services
We provide a comprehensive range of mechanical services, including heating and ventilation, installation, repair, and maintenance, as well as plumbing, electrical, and gas fitting services for both residential and commercial properties.
Our technicians are highly trained and certified in their respective fields gas installations, plumbing, electrical work, and gas fitting. We ensure that our team stays up-to-date with the latest industry standards and regulations.
Absolutely. We offer energy audits and efficiency assessments to identify opportunities for improving the performance and energy efficiency of your mechanical systems. Our recommendations can help you save money on utility bills while reducing your environmental footprint.
We understand the importance of prompt service during emergencies. Our team is available 24/7 to respond to emergency repair calls, ensuring that your mechanical systems are back up and running as quickly as possible.
Our plumbing services include everything from routine maintenance and repairs to new installations and upgrades. We handle issues such as leaks, clogs, pipe replacements, fixture installations, and water heater repairs.
Scheduling a service appointment is easy. Simply contact us via phone, email, or through our website, and our friendly staff will arrange a convenient time for a consultation or service appointment.
Yes, we are happy to provide references and examples of past projects upon request. Our portfolio includes a wide range of residential and commercial projects showcasing our expertise in mechanical services.
