PLT Group Limited 

Terms and Conditions 

 

PART A — GENERAL TERMS 

Part A applies to all works. Where a trade-specific Section in Part B conflicts with Part A, the Part B Section prevails for that trade only. 

1. Definitions

In this document the following words have the following meanings: 

1.1 “Company”, “we”, “us”, “our” means PLT Group Limited (registered in England and Wales, company number 07280034), trading as PLT Group. 

1.2 “Customer”, “you”, “your” means any person who purchases Goods and Services from the Company and who is responsible for any costs incurred. 

1.3 “Goods” means the articles specified in the Proposal. 

1.4 “Services” means the services specified in the Proposal. 

1.5 “Proposal” means the statement of work, estimate, quotation or other similar document describing the Goods and Services to be provided by the Company. 

1.6 “Terms and Conditions” means the terms and conditions set out in this document, together with any trade-specific Section in Part B applicable to the works, and any special terms agreed in writing by the Company. 

1.7 “Minor Works” means emergency calls or calls charged at an hourly rate without a quotation or estimate being offered in advance of the commencement of work. 

1.8 “Fixed Price Work” means work for which an estimate or quotation has been given in advance of commencement of work in a Proposal. 

 

2. General

2.1 These Terms and Conditions apply to all contracts for the supply of Goods and Services by the Company and prevail over any other documentation or communication from the Customer. 

2.2 Any variation to these Terms and Conditions is inapplicable unless agreed in writing by the Company. 

2.3 The Customer must notify the Company of any variation to the Proposal, and the Company (if it agrees the variation) reserves the right to adjust the price accordingly. 

2.4 Nothing in these Terms and Conditions prejudices any condition or warranty, express or implied, or any legal remedy to which the Company may be entitled in relation to the Goods and Services by virtue of any statute, law or regulation. 

3. The Order

3.1 The Proposal remains valid for 30 days. No contract comes into force until the Customer has accepted the Proposal. 

3.2 The Customer is deemed to have accepted the Proposal by paying the first hour’s labour, a deposit, by acceptance verbally, by email, or by placing an order in writing with the Company (“the Order”) within the period specified in clause 3.1. 

3.3 All Orders for Goods and Services, whether verbal or in writing, are deemed to be acceptance of the Proposal pursuant to these Terms and Conditions. 

3.4 The Company reserves the right to withdraw or amend any quotation without notice before acceptance of the Proposal has been received from the Customer. 

3.5 On acceptance, the Company will order the Goods detailed in the Proposal. If, after the Order is placed, the Customer cancels, the Customer is liable for any costs incurred by the Company in the proper performance of the Order for Goods or time to that date. 

3.6 The person giving instructions or ordering work or materials is deemed to be the Customer unless it is made clear to the Company who the Customer is, and that the person has authority to instruct on the Customer’s behalf. 

 

4. Scope of Works

4.1 We have only included the works stated in the Proposal. Should any further works be required above this scope, this will be documented on our job sheet with photographs attached, and a quotation provided for the additional works before they are carried out. 

4.2 We do not carry out design work and accept no design liability. All quotations are based solely on the information provided. It is the Customer’s responsibility to ensure the proposed works are suitable and adequate for their requirements before acceptance of the Proposal. Extra charges will apply if further works are required, and we will quote for these separately. 

4.3 Unless expressly informed in writing, it is presumed that the necessary surveys have been conducted to confirm the building’s structural conditions are compatible with the proposed works. Any failures in the works attributable to inadequate structural design or inherent building defects, which are not evident from a visual inspection, will not fall under the Company’s responsibility. 

4.4 The Customer is responsible for securing any necessary planning permissions or approvals for the proposed works, in accordance with local regulations, bylaws or any other statutory requirements. 

4.5 We have not allowed for any special conditions as may be required by the local district council or highways, such as traffic management or building regulation approval, unless expressly stated in the Proposal. 

 

5. Price and Payment

5.1 The price for the Goods and Services is as specified in the Proposal and is exclusive of VAT and any applicable charges outlined in the Proposal. 

5.2 Payment is in the manner specified in the Proposal. Time for payment is of the essence, and any subsequent charges are paid on completion before leaving the property. 

5.3 If the Customer fails to make any payment on the day it becomes due, the Company is entitled (a) to charge interest at 5.00% per month, before and after judgment, on outstanding amounts from the due date to the date of payment; and (b) without any liability to the Customer, to cease any uncompleted work. 

5.4 Fixed Price Work. Quotes include labour and materials exclusive of VAT. The price is fixed, but manifest errors are exempted. Revisions may occur if: you change the scope of the work; there is an increase in the price of materials; further works turn out to be needed; or it becomes impossible for us to do the work for the previously quoted fixed price. In the latter case we will give you a free quote so you can choose whether to use us. If you decline, there will be no charge. 

5.5 Minor Works. Invoices for Minor Works and hourly-rate jobs are payable immediately at the beginning or end of each job by card or cash (we do not accept cheques unless agreed by accounts). The charge is the time spent by our representative, charged for full and part-completed hours, with a minimum charge of one hour, including reasonable time spent obtaining materials. Parts and materials are charged at trade price plus a 25% handling charge (at the Company’s discretion), all prices excluding VAT. 

5.6 Cancellation of Minor Works. For an emergency booking we require a debit or credit card number for a deposit agreed at booking. If you cancel within 10 minutes of booking there is no charge; if you cancel after 10 minutes you will be charged one hour’s labour. 

5.7 Collecting materials for a Minor Works job. We mainly carry everyday stock items. If a job requires us to collect additional materials, we charge for the travel time taken, and will keep you informed of expected travel time. 

5.8 The Customer will be requested to sign our job app system on our engineer’s phone once work is completed; the signature verifies satisfaction with the work, the charges for labour and materials, the manner of the engineer(s), and the condition the property has been left in. 

5.9 We will make every effort to park legally; however, where this is not viable a charge may be made to cover any costs incurred, such as parking fines. 

5.10 Normally we will send a Company engineer. In some cases we may send a suitably qualified contractor instead. 

5.11 Credit account Customers. Where a credit account has been agreed with the Company in writing, invoices will be raised in accordance with our rates or quotation. Where works extend over a period of time, invoices shall be submitted weekly in arrears, referencing the Customer’s work order or purchase order number, and sent to the billing address provided in the Proposal or otherwise notified by the Customer. The total due on each invoice is strictly payable within 28 days of the invoice date unless special arrangements have been made. A deposit or stage payments may still be required even where a credit account is in place, where specified in the Proposal. If an invoice is not paid within 28 days, an administration charge of £25.00 plus VAT applies. The Company reserves the right to apply a charge of 8% per annum above the current base rate to any overdue payments. In the event of non-payment, the fees of the Company’s collection agency (currently 17.5%) will be added to the outstanding account. 

5.12 Customers without a credit account. Where no credit account is in place (typically domestic Customers and smaller commercial Customers such as salons and similar premises), the Company will require either a booking fee paid up front, or a 50% deposit paid up front with the remaining payment due on completion of the works. Any alternative arrangement, such as stage payments, will be set out in the Proposal. Payment is by card only. 

 

6. Delivery

6.1 Any delivery date specified is an estimate only. Time for delivery is not of the essence, and the Company is not liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of Goods by a third party. 

6.2 All risk in the Goods passes to the Customer on delivery. 

6.3 Where Goods are faulty or do not comply with the contract, the Customer must notify the Company within one day of delivery and is entitled to replacement Goods. After one day the Customer is deemed to have accepted the Goods. 

 

 

7. Title

7.1 Title in the Goods and materials does not pass to the Customer until the Company has been paid in full. 

7.2 Should payment not be made in accordance with these Terms and Conditions, the Company reserves the right (and shall be allowed access by the Customer) to remove any Goods or materials supplied or fitted by the Company. 

7.3 The cost of any damage caused by such removal will not be borne by the Company. 

 

8. Customer’s Obligations

To enable the Company to perform its obligations, the Customer shall: 

8.1 Co-operate with the Company. 

8.2 Make the site available for the duration of the works and ensure a safe supply of necessary services and utilities. 

8.3 Provide any information reasonably required. 

8.4 Obtain all necessary permissions, licences and consents required before commencement, the cost of which is the sole responsibility of the Customer. 

8.5 Comply with such other requirements as may be set out in the Proposal or otherwise agreed. 

8.6 Ensure a person aged 18 or over is present on arrival to direct the engineer to the problem and the issues occurring. 

8.7 Protection of property. The Company will endeavour not to cause damage to the Customer’s items or the structure of the building. It is the Customer’s responsibility to protect and remove items of furniture, furnishings, fixings, fixtures, fittings, jewellery and small items. Wallpaper, paint, plaster, brickwork, tiles, carpet and similar may be damaged in the course of works; making good and redecoration is the Customer’s responsibility unless the Company was negligent. Any silicone work carries no guarantee. An electricity supply (220/240v) and water are often needed; the Customer is to provide these near the work at no cost to us. 

8.8 Inform us, and any independent contractor used, of any potential hazards or dangers. The Customer must ensure clear access to relevant drains and covers. If additional work or expense is incurred because clear access, mains electricity or water was not provided, the Customer may be charged for that additional work and/or expense. 

8.9 Obtain permission for us to proceed over property belonging to third parties where necessary. The Customer shall indemnify us against all third-party claims arising out of our presence on their property, save where such claims result directly from our negligence. 

8.10 The Customer is responsible for any damage caused to drain jetting units, vacuum units and CCTV survey units where the work requires them to operate away from a normal tarmac or laid surface, and for equipment lost or damaged due to fractured pipes, drains or conduits. 

 

9. Site, Access, Attendances and Cancellation

9.1 Unless explicitly stated in the Proposal, it is assumed that the Customer will provide, at no additional cost and for the duration of the contract, all necessary scaffolding, skips, waste chutes, platforms, handrails, edge protection, safety netting, access and egress, welfare facilities, power, water, material-only hoists, and loading, unloading and storage facilities. All provisions must comply with current Health and Safety Regulations. 

9.2 It is assumed that the documents we have provided, including any permits and health and safety documentation, are satisfactory. Notification of any issue must be made a minimum of two working days before the scheduled work. If works are stopped on arrival or require rescheduling due to insufficient documentation or lack of notification, an aborted visit charge will apply. 

9.3 It is assumed machinery and equipment can be located close enough to the work area to carry out the required tasks. If a suitable location is not available, additional works will be required. 

9.4 Aborted visits. Aborted visits due to no access, or the site not being prepared as required, are chargeable as set out in these Terms and Conditions depending on the type of works. 

9.5 Where the Customer (or main client) is supplying materials or plant and these are not on site by 9am as required, an aborted visit charge will apply. 

9.6 Cancellation of scheduled works. A minimum of five working days’ notice is required to cancel works that have been scheduled. If cancelled with less than five working days’ notice, an aborted visit charge will apply, together with any other associated costs to us. 

9.7 Materials purchased as a result of work you instruct us to undertake will be charged to you if you later cancel. 

 

10. Guarantees and Warranties

10.1 Installations. The Company guarantees new installations for 12 months where the materials are supplied by the Company, plus the duration of the manufacturer’s guarantee for all parts or equipment supplied by the Company. 

10.2 Repairs. No guarantee is provided on repair works unless explicitly stated in the Proposal. While we assure the quality of our workmanship, we cannot guarantee the integrity or performance of the surrounding areas or existing system, and therefore cannot provide a warranty on repairs unless stated. 

10.3 Manufacturer warranty. Where a warranty is offered, it is a manufacturer warranty. Goods supplied by the Company are guaranteed for the period and on the terms specified by the applicable manufacturer’s warranty. 

10.4 Notification. If you are not satisfied with our work and a guarantee applies, you must contact us within 14 days of completion and allow us to inspect and carry out any necessary remedial work at our expense. If you do not contact us within 14 days, or do not allow us back to rectify, we have no liability. You agree to allow our insurers to inspect any works carried out by us. 

10.5 Customer-supplied Goods. Where the Customer supplies Goods or materials, the Company accepts no responsibility for defects or damage and offers no guarantee. Where the Company has a fit-only agreement, it is not responsible for warranties or guarantees on those items and will charge for replacement of any defective item. 

10.6 Temporary work. The Company cannot guarantee work which in our opinion is of a temporary nature. The operative will advise you prior to the work being carried out and mark it on the invoice. 

10.7 The Company cannot guarantee any work or materials where the relevant invoice has not been paid in full. 

10.8 We will not guarantee our work, parts or equipment if: they suffer misuse or are treated negligently; our work is repaired, modified or tampered with by anyone other than us; you order us to carry out work against the advice of our representative (given orally or in writing); or the existing installation is inferior or over 10 years old. 

10.9 The Company cannot be made responsible for defects in design or installation arising from circumstances or factors known to the Customer but not disclosed to the Company prior to the work, nor for defects resulting from misuse, wilful act, or faulty workmanship by the Customer or anyone working under the Customer’s direction. 

10.10 The Company will at all times hold Public Liability Insurance. 

11. Limitation of Liability

11.1 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, or for any other liability that cannot be excluded by law. 

11.2 Subject to clause 11.1, the Company is not liable for any direct loss or damage suffered by the Customer, howsoever caused, in excess of the price for the Goods and Services. 

11.3 Except to the extent precluded by law, the Company is not liable for any indirect or consequential loss, loss of profit or other economic loss, howsoever caused. 

11.4 The Company is not liable for the fitness for a particular purpose (other than its normal purpose) of any materials, Goods or Services, unless that particular purpose was notified in writing prior to the date of the Proposal. 

11.5 Time is not of the essence, and the Company incurs no liability for any failure to complete the Services by any agreed completion date. 

11.6 The Company is not responsible for damage to any part of the Customer’s property (whether or not the Company is working on that part) where that damage is, in whole or in part, a consequence of a defect or weakness in that part of the property, including structural issues such as subsidence and its resultant effects. 

11.7 We will not be liable for loss or damage to your property unless we are responsible for it. Where access is made for a repair, we (or any independent contractor used) will fill any holes and level the surface but will not replace the original surface or construction. Redecoration or repair of damage after completion is your responsibility unless we were negligent. 

 

12. Force Majeure

Neither party is liable for any delay or failure to perform its obligations if the delay or failure results from events or circumstances outside its reasonable control, including acts of God, strikes, lock-outs, accidents, war, fire, breakdown of plant or machinery, or shortage or unavailability of raw materials. The affected party is entitled to a reasonable extension of its obligations. 

 

13. Severance

If any provision of these Terms and Conditions is held invalid, illegal or unenforceable by any court of competent jurisdiction, that provision is severed and the remainder continues in full force and effect. 

 

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the law of England, and the parties submit to the exclusive jurisdiction of the English courts. 

 

15. Dispute Resolution

15.1 In the event of any dispute, both parties shall use reasonable endeavours to resolve it in good faith, including via our Customer Service Team. 

15.2 Should a dispute not be resolved to your reasonable satisfaction, you have the option, under the Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations 2015, to use Alternative Dispute Resolution to resolve the dispute through an independent third party. 

16. General

16.1 All calls may be recorded for training and quality purposes. 

16.2 Every effort is made to arrive at the time and date agreed; however, we cannot accept liability for arriving late or for the late delivery or failure to supply materials by a third party. 

16.3 If we are doing work at a rented property on behalf of a landlord, the tenant is bound by these Terms. If the landlord refuses to pay, the tenant is liable to pay and reclaim the cost from the landlord. 

16.4 You will be bound by these Terms and Conditions upon ordering us to carry out the works. 

 

PART B — TRADE-SPECIFIC SECTIONS 

The Sections below apply only where the relevant trade forms part of the works described in your Proposal. Where a Section conflicts with Part A, the Section prevails for that trade. 

B1. Roofing, Sheeting and Cladding 

B1.1 Tapered insulation is excluded unless stated in the Proposal. 

B1.2 Lightning protection removal or relocation is excluded unless stated. 

B1.3 No allowance has been made to adjust the falls, given the limited adjustment possible. Some standing water may therefore still occur. 

B1.4 Part L2B Regulations. When a roof is being refurbished, insulation may need to be upgraded to comply with current standards. We recommend notifying your local council’s building control officer, who will determine whether an upgrade is necessary. If required, we can provide an additional cost for this upgrade. 

B1.5 Coatings warranty. If a coatings warranty is offered, it applies to the work carried out. For projects close to the sea, coverage may be limited due to increased corrosion risk. A coatings warranty is not a waterproofing product; we cannot guarantee its waterproofing performance. The treatment addresses corrosion and extends the lifespan of the roof but does not serve as a complete waterproofing solution. 

B1.6 It is the Customer’s responsibility to ensure that items such as cables, trailing lighting and water pipes are removed from the fixing surface of purlins or sheeting rails. 

B1.7 Suspended ceilings must not be attached to hook bolts or other roof sheet fixings that are to be removed. 

B1.8 If electrical disconnection is carried out during the contract, it should not affect the continuity of our work. We cannot be held responsible for any damage caused as a result. 

B1.9 Unless stated, it is assumed the existing roof deck and roof support system are in a sound and suitable condition and do not require replacing. 

B1.10 If carrying out sheeting and cladding coating works, it is assumed the existing sheeting is in a suitable condition for treatment. Any unforeseen remedial work required due to excessive deterioration may result in additional costs. 

B1.11 While we will take all reasonable care, we cannot guarantee that no water ingress will occur during the works. Sections of the roof may be open to the elements during the day while work is in progress. We recommend that any stock or equipment vulnerable to water damage be moved or adequately covered beneath the work areas. 

B1.12 Asbestos. Unless otherwise stated, the work assumes that removal and disposal of existing asbestos sheeting will comply with current health and safety regulations. Any additional unforeseen remedial works or issues arising from the existing structure may result in additional costs. Composite panels and associated materials are supplied to standard specifications; bespoke requests (e.g. specific colours or additional requirements) are subject to a price adjustment. Unless stated, the provision of asbestos skips for removal and disposal is not included; the Customer is responsible for supplying and managing the appropriate skips in accordance with current health and safety regulations. 

B1.13 If carrying out sheeting and cladding works, the colour will be goosewing grey unless specified at order. 

B1.14 Replacement of defective drainage items connected to the works is excluded unless stated. 

B1.15 The Company cannot be made responsible for any roofing works where the Company has advised that the overall condition of the roof is poor and in need of more extensive work, and the work undertaken involves less than 20% of the area of the roof. 

 

B2. Guttering 

B2.1 No allowance has been made for adjusting the falls, as the possible adjustments are limited. As a result, some standing water may still occur. 

B2.2 Downpipes will be connected above ground level unless stated otherwise. 

B2.3 If joining onto existing guttering or downpipes, best care will be taken to match the currently installed colour. However, exact colour matching cannot be guaranteed due to material ageing and manufacturer differences. 

B2.4 Underground drainage that is blocked and requires high-pressure water jetting is excluded unless stated. 

 

B3. Drainage 

B3.1 If CCTV works are being carried out, unless specifically stated we have not included a crawler CCTV system; it is assumed a pushrod camera system is adequate. 

B3.2 The Customer is responsible for providing mains water with a bib tap or outside tap for us to connect our filling hose for machinery use. 

B3.3 If a CCTV report is included, footage will be available for 30 days via our secure CCTV footage link. If not downloaded externally within this period, it will be permanently deleted and cannot be recovered. 

B3.4 The Customer is responsible for ensuring unrestricted access to all drain covers required for the works. 

B3.5 Unless explicitly stated, only standard van-pack jetting equipment is included. If a tanker or jetvac machine is required, it will be charged as additional works. 

B3.6 Further damage may occur between the time of quoting and the commencement of works. If additional work is required that prevents us completing the original scope, we will charge for the CCTV survey only and quote for the additional works. 

 

B4. Plumbing, Mechanical and Gas 

B4.1 We will carry out a handover to confirm the system is leak-free and installed as per the specification in the Proposal. If the Customer cannot attend on completion, this will be carried out by sending a job sheet. We then offer a 30-day warranty on leaks only, provided those leaks have not occurred due to other contractors’ works. 

B4.2 No allowance has been made if existing services such as water, gas or electrical are not adequate, or if existing issues are found on the existing system. 

B4.3 It is assumed local isolation is available. No allowance has been made if local isolation is seized or not present and a full drain-down of the building is required. 

B4.4 If installing new flues, we will weather around the new flue. We cannot be held responsible for existing leaks on this roof or surrounding areas. 

B4.5 We have only included what is stated in the Proposal. Electrical, controls, lagging, flushing, balancing, builder’s works, fire stopping, laboratory results, decorating, drawings, O&M manuals and manufacturer commissioning, if required, are to be carried out by the main client. 

B4.6 Unless stated, where required it is assumed temporary connections have already been installed and temporary plant is working before we arrive on site, with a tee to which we will install the new pipework. No alterations to the temporary connections have been allowed for. 

 

B5. Windows and Doors 

B5.1 Window and door works are undertaken as reactive repair and replacement only. 

B5.2 The Company is not FENSA registered and does not provide FENSA certification. Where works trigger Building Regulations requirements (including but not limited to the replacement of windows or external doors in a dwelling), it is the Customer’s responsibility to arrange any necessary Building Regulations notification, inspection, compliance and certification with building control. The Company accepts no liability for the Customer’s failure to do so. 

B5.3 We install steel doors and timber (wood) doors. We do not install fire doors. 

B5.4 It is important that the Customer reads and understands the Proposal and is satisfied that the doors quoted are not required to be fire doors. By accepting the Proposal, the Customer confirms they are satisfied that fire doors are not required for the works. Where fire doors are or may be required, it is assumed the Customer will arrange for BM TRADA (or an equivalent accredited certification body) to inspect, sign off and rectify any changes needed, at the Customer’s cost. The Company accepts no liability for fire door compliance or certification.