Complaints Procedure

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied with our services.

To ensure we are able to put things rights as soon as possible, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Please get in touch with us and tell us what has gone wrong.

Call us on: 0330 122 0076

Email us at: [email protected]

Write to us at: Customer Care Department, Unit 8 Brook House, Larkfield Trading Estate, New Hythe Lane, ME20 6GN. 

Fill out our online form below:

We will try to resolve your complaint as soon as we receive it. However, some complaints can be complex or involve several issues and, in these circumstances, we may need time to make sure we have covered everything.

We will send you a written acknowledgement of your complaint within 5 working days of receiving it and will keep you regularly informed, either by telephone, via email or in writing, while we investigate matters.